The Department of Education (DepEd) conducted a national symposium on the Continuous Improvement (CI) program which demonstrates proper measures for quality service in schools and offices.
The event, graced by 200 participants from eight regions including NCR, Regions III, IV-A, V, VI, VII, and VIII, was held last June 29 in Sequioa Hotel, Quezon City.
CI, which was a fruit of the 2013 partnership between DepEd and the Department of Foreign Affairs and Trade of Australia, is a comprehensive and structured approach to ensure quality education through ongoing refinements in curriculum and organizational processes.
“CI is about challenging the norms…Changing the standards and upsetting the status quo,” shared Ronaldo Polancos, CI Coach and BEST Team Leader.
Mentors of the symposium were teams of DepEd Division and Regional employees who attended a five-day Basic CI Training August last year.
The teams implemented their proposals and projects in the stretch of eight months under the supervision of their assigned CI coaches.
“The center of DepEd’s vision is the learner, we talk about our dream for the Filipino learners. This commitment drives us and our organization to continuously improve,” Polancos added.
As of writing, CI is present in 16 regions with 151 Region and Division CI projects mentored by a total of 768 CI Master Trainers and Coaches.
“The symposium is a manifestation of how far the CI program in DepEd, as an institution, has reached,” shared DepEd Region III Director (RD) Malcolm S. Garma.
Garma’s region, along with Region IV-A, were also granted ISO 9001:2015 certifications in the symposium, a clear sign of the CI program’s effectivity.
ISO 9001:2015, or the Quality Management System Certification, provides a framework for monitoring and measuring process performance for customer satisfaction.
“ISO is about individuals. ISO is a commitment not only of the office or the institution, but the commitment of individual employees, from the Regional Directors down to the level of the utility workers. Everybody will be involved and should be involved. It is [commitment]. That is the mark of excellence in terms of delivery, service and the product,” Garma said.
On the other hand, Region IV-A Director Diosdado M. San Antonio shared the forefront of their efforts to continuously improve.
“Ang aming inspirasyon para lumakbay dito sa ISO journey ay ang tatlong milyong mag-aaral na pinaninilbihan ng 95,000 public servants ng DepEd CALABARZON,” he said.
143 CI Masters graduated in the event recognized by Undersecretary for Budget and Performance Monitoring, Annalyn Sevilla.
“As a learner-centered public institution, the Department of Education continuously improves itself to better serve its stakeholders. Continuous improvement trainings shadow DepEd’s vision and mission, which is ultimately to deliver quality education,” Sevilla said.
DepEd plans on sustaining the program by appointing team members as trainers and coaches of their respective schools, to ensure the realization of the projects towards quality education.
As Jesus L.R. Mateo, Undersecretary for Planning and Field Operations, reminded, “We cannot do it [CI] ourselves in the Central Office, neither in the Region nor at the Division. The crucial players are the schools and without the schools, we are nothing. We should be the one guiding them,”